Tools that I am proficient at using
About Me
As an ICT professional based in Nigeria, I hold a degree in computer science and am deeply committed to personal and professional growth. With a diverse background and varied experiences, I’ve cultivated a flexible skill set that spans IT support, technical assistance, software testing, graphic design, WordPress development, and front-end software engineering. Throughout my career, I’ve relied on creativity and adaptability to tackle obstacles and excel across different sectors.
I take great satisfaction in my ability to think creatively and use all available resources to solve challenges. With a passion for innovation and a knack for creative problem-solving, I bring a unique approach to every project. Whether it’s finding unconventional solutions or leveraging the latest technologies, I thrive on pushing the boundaries of what’s possible.
What I can do
Competent in IT support, software testing, front-end software engineering, WordPress, and graphic design, I deliver creative solutions and leverage cutting-edge technologies to achieve impactful results.
Technical Expertise
IT support
Technical assistance
Software testing
Front-end software engineering
Design Skills
Graphic design
WordPress design
Approach and Impact
Delivering innovative solutions
Utilizing modern technologies
Achieving impactful outcome
Social Skills
Analytical
90%
Creative
90%
Team Collaboration
90%
Problem-solving
90%
Interpersonal
90%
Communication
90%
My Skills
I firmly believe that growth comes from continuous learning. I’m excited about the opportunity to dive into emerging technologies, eager to broaden my skill set and tackle new challenges.
Tech Skills
IT Support Staff
90%
Technical Staff
85%
Software Tester
90%
Graphics Designer
85%
WordPress Designer
90%
Software Engineer (Front End)
85%
Work Experience:
(July 2021 – Present)
Peach Stacks Innovations, Abuja, Nigeria.
Web Designer
- Project Development and Management
My role involved designing and developing various web development projects for both in-house and client-based projects.
I stayed updated on industry trends and best practices in web design and development, incorporating new techniques and technologies to enhance project outcomes.
Managed multiple projects simultaneously, ensuring timely delivery and adherence to project timelines and budgets.
- Collaboration and Communication
I worked in conjunction with developers and marketers as part of cross-functional teams to coordinate web design initiatives with overall business goals.
Actively contributed to brainstorming sessions and creative discussions to generate innovative ideas for website design and functionality enhancements.
I participated in client meetings and presentations to discuss project requirements, present design concepts, and gather feedback for iterative improvements.
As a point of contact between internal teams and clients, I made sure that project needs were correctly understood and carried out.
- Analysis and Optimization
Used responsive design strategies to provide the best possible viewing experiences across a range of screens and devices.
Conducted a thorough analysis of website performance metrics and user feedback to identify areas for improvement and implement optimisations.
- Client Support and Training
Provided training and support to clients on website management and content updates, empowering them to maintain their online presence effectively.
- Achievements and Client Satisfaction:
Carried out usability tests and user testing to obtain information and improve user interfaces for a better overall experience.
Took delight in assisting customers in reaching their objectives, which led to the organisation receiving the highest evaluations.
(July 2017 – February 2020)
Guaranty Trust Bank PLC, Abuja Nigeria.
Assistant Relationship Manager (Platinum Customers)
- Personal Banking and Financial Advisory
Provided high-net-worth individuals and public figures with specialized financial services and advice.
Demonstrated ability to understand and meet the unique financial needs of discerning clients.
Built strong relationships with clients through personalized service and tailored advice.
Ensured compliance with regulatory requirements and ethical standards in all interactions.
Maintained confidentiality and handled sensitive financial information with discretion.
Advised clients on a range of financial products and services, including investments, savings, and loans.
Identified opportunities for clients to optimize their financial portfolios and achieve better returns.
Ensured compliance with financial regulations and maintained confidentiality of client information.
Assisted clients with international banking needs, including foreign currency transactions and overseas investments.
Contributed to the overall success and growth of the bank through exemplary client service.
- Platinum Customer Relationship Management
Managed relationships with high-value clients, ensuring their satisfaction and loyalty to the bank.
Demonstrated proficiency in building and maintaining strong client relationships.
Delivered personalized service to meet the unique needs of Platinum clients.
Addressed client inquiries and resolved issues promptly and effectively.
Regularly communicated with clients to understand their financial goals and provide tailored solutions.
Monitored client accounts to ensure optimal service and identify opportunities for additional support.
Organized exclusive events and services for Platinum clients to enhance their banking experience.
Collaborated with various departments to coordinate services and meet client expectations.
Used client feedback to continuously improve service offerings and client satisfaction.
Maintained confidentiality and handled sensitive client information with the utmost discretion.
- Financial Reporting
Reported income generated from local and international deposits.
Contributed to the bank's financial transparency and compliance.
Ensured accurate and timely financial reports.
Supported the bank's regulatory and compliance requirements.
Provided clear and concise financial data to assist in decision-making processes.
Maintained meticulous records to facilitate audits and financial reviews.
Identified trends and insights from financial data to inform strategic planning.
Worked closely with other departments to ensure cohesive financial reporting.
Enhanced the bank's financial integrity through diligent reporting practices.
- Account Acquisition and Maintenance
Acquired new accounts and maintained existing client relationships.
Demonstrated strong skills in communication, relationship management, and customer service.
Identified and pursued opportunities to bring in new clients.
Built lasting relationships with clients through excellent service and support.
Conducted onboarding processes for new accounts, ensuring a smooth transition.
Regularly checked in with existing clients to ensure their needs were met and to identify upsell opportunities.
Addressed client inquiries and resolved any issues promptly to maintain satisfaction.
Maintained detailed records of client interactions to support ongoing relationship management efforts.
- Loan Monitoring and Recovery
Monitored loan accounts to ensure timely repayments and identify potential risks.
Facilitated recovery processes for delinquent accounts, demonstrating strong credit risk management skills.
Worked closely with clients to address issues and find mutually beneficial solutions.
Maintained detailed records of loan statuses and recovery efforts.
Conducted regular reviews of loan portfolios to assess performance and compliance
Communicated effectively with clients to understand their financial situations and offer support.
Collaborated with internal teams to develop and implement recovery strategies.
Ensured compliance with regulatory requirements and internal policies in all recovery actions.
Analyzed loan data to identify trends and areas for improvement in risk management.
- Funds Mobilization and Investment Management
Mobilized funds through customer savings, contributing to the bank's liquidity and financial stability.
Encouraged clients to save and invest wisely, promoting financial growth and security.
Identified and recommended suitable investment opportunities to clients based on their financial goals.
Managed client investments, ensuring optimal returns and adherence to risk preferences.
Provided clients with clear and comprehensive information on various saving and investment products.
Supported the bank's overall financial growth by effectively managing client assets and investments.
- Supervision of Marketing Officers
Supervised marketing officers to ensure maximum productivity and achieve organizational goals.
Demonstrated strong leadership abilities by guiding and motivating the marketing team.
Provided regular feedback and coaching to help team members improve their performance.
Developed and implemented strategies to enhance the effectiveness of marketing campaigns.
Monitored team progress and addressed any challenges or obstacles promptly.
Fostered a collaborative and supportive team environment to encourage creativity and innovation.
Conducted performance evaluations and set clear objectives for the marketing team.
Ensured marketing activities were aligned with the bank's strategic goals and brand values.
Coordinated with other departments to streamline processes and optimize marketing efforts.
Maintained open communication channels to keep the team informed and engaged.
(July 2015 – September 2015)
Anglia Ruskin University, IT Services Unit, Cambridge UK.
Technical Staff / Technician
- Technical Support and Troubleshooting
Solved technical difficulties experienced by lecturers in teaching halls.
Provided timely and effective technical assistance to resolve issues and minimize disruptions.
Diagnosed hardware and software problems and implemented solutions to ensure smooth operation.
Offered training and guidance to teachers on using technology effectively in the classroom.
Collaborated with IT teams to escalate and resolve complex technical issues.
Maintained accurate records of technical support requests and resolutions.
Proactively identified recurring issues and implemented preventive measures.
Communicated technical information clearly and effectively to non-technical users.
Demonstrated patience, empathy, and professionalism when assisting users with technical issues.
- Inventory Management and Auditing
Audited stock records of teaching rooms and lab facilities.
Conducted regular inventory audits to ensure accuracy and accountability.
Identified discrepancies and resolved inventory-related issues promptly.
Implemented controls and procedures to prevent loss or theft of inventory.
- Facility Maintenance and Oversight
I oversaw the weekly defect preventive maintenance (DPM) for teaching rooms and lab facilities.
Coordinated scheduled maintenance activities to ensure optimal functioning of equipment and facilities.
Conducted regular inspections to identify maintenance needs and safety hazards.
Managed repair and maintenance tasks to address issues promptly and minimize downtime.
Monitored facility operations and addressed any issues or concerns proactively.
- Training and Support
Offered ongoing support and guidance to teachers in troubleshooting technical issues.
Fostered a supportive learning environment where teachers felt comfortable asking questions and seeking assistance.
I gathered feedback from teachers to identify areas for improvement and enhance training programs.
- Collaboration and Communication
Actively listened to concerns and suggestions from teaching staff and IT team members.
- Documentation and Reporting
Maintained detailed records of technical issues, maintenance activities, and equipment inventory.
Documented standard operating procedures (SOPs) for common technical tasks and troubleshooting procedures.
Updated documentation regularly to reflect changes in procedures.
(July 2014 - September 2014)
Alertme.com Limited (now British Gas), Cambridge, UK.
Software Tester
- Quality Assurance and Test Planning
Planned and executed tests for embedded systems to ensure quality and functionality
Developed test cases and scenarios based on system requirements and specifications
- Defect Management and Reporting
Identified and documented software defects using issue tracking systems
Logged and tracked defects specific to remote access, lock/unlock features, and user authentication.
Provided detailed defect reports outlining issues encountered during remote testing scenarios.
Collaborated closely with developers to resolve defects related to smart door lock remote control.
- Regression Testing and Test Automation for Smart Door Locks
Conducted thorough regression testing on smart door lock functionalities to ensure reliability and security.
Utilised specialised testing tools and frameworks designed for IoT devices to automate testing procedures effectively.
Tested various scenarios involving remote access, lock/unlock functionalities, user authentication, and encryption protocols.
Analysed test results to identify any anomalies or vulnerabilities in smart door lock operations.
Reported defects and provided detailed feedback to developers for resolution and enhancement.
- Cross-Functional Collaboration
Engaged in cross-functional collaboration with software development teams to ensure alignment of testing activities with project goals.
Participated in joint meetings and discussions with product managers, developers, and designers to clarify requirements and address potential issues.
Contributed insights from a testing perspective to design reviews and sprint planning sessions, enhancing overall product quality.
Leveraged interpersonal skills to build strong relationships with colleagues from diverse backgrounds and disciplines.
Recognized and appreciated the contributions of team members from different departments, fostering a culture of mutual respect and cooperation.
- Training and Knowledge Sharing
I actively participated in peer-to-peer learning and knowledge exchange with fellow staff and team members.
Participated in training sessions on software testing methodologies and best practices.
Assisted in the creation of training materials, including manuals and tutorials, to support learning objectives.
I received mentorship from senior testers to enhance my skills and knowledge in software testing.
Engaged in knowledge-sharing sessions to contribute insights and learn from experienced team members.
(November 2010 - September 2011)
Nigerian Communications Commission (NCC), Abuja, Nigeria.
ICT Support Staff
- Technical Support and Troubleshooting
Provided technical support to staff for IT equipment and systems used for presentations.
Troubleshot hardware and software issues to ensure smooth operation of presentation setups
- Network Infrastructure Management
Managed the installation and maintenance of network cables to ensure connectivity and reliability
- Quality Assurance and System Monitoring
Conducted weekly surveys to identify and address faulty systems, ensuring optimal performance and uptime
Monitored system health and performance metrics to proactively identify and resolve issues
- Communication and Collaboration
Collaborated with colleagues to coordinate presentation logistics and support needs
Communicated effectively with the head of the ICT department to provide updates on departmental activities and services rendered
- Training and Development
Provided training and guidance to staff on IT equipment usage and best practices for presentations
Voluntary Experience:
(September 2014 – June 2015)
Computer Science, Anglia Ruskin University, Cambridge UK.
Course and Student Representative (Course Rep)
- Communication and Advocacy
Communicated regularly with students to gather feedback and concerns regarding academic matters
Advocated for student interests and concerns to school authorities, ensuring they were adequately represented and addressed
- Problem-Solving and Conflict Resolution
Advocated for student interests and concerns to school authorities, ensuring they were adequately represented and addressed
Facilitated dialogue and resolution between students and school authorities on academic-related matters
- Organizational and Administrative Support
Assisted in coordinating events and initiatives aimed at improving the student academic experience
- Leadership and Collaboration
Collaborated with fellow student representatives to address broader academic issues and initiatives
Provided leadership within the student body by representing their interests and concerns effectively
- Feedback and Reporting
Collected and compiled feedback from students on academic matters to present to school authorities.
(July 2015 - Weekend Tour)
British Broadcasting Corporation (BBC) Cambridge, UK.
Weekend Staff (Make It Digital, Weekend Tour)
- Training and Demonstration
Provided training and demonstrations to tour participants on how to use the Raspberry Pi and engage with the weather forecast green screen activity
- Crowd Management and Engagement
Managed crowds at the Raspberry Pi and weather forecast green screen zone, ensuring a positive and engaging experience for all participants
- Promotion and Outreach
Promoted the Raspberry Pi and weather forecast green screen activity to tour participants, encouraging participation and engagement
- Feedback Collection and Reporting
Collected feedback from tour participants on their experience at the Raspberry Pi and weather forecast green screen zone
- Creative Input and Innovation
Contributed creative ideas and suggestions for enhancing the Raspberry Pi and weather forecast green screen activity, making it more interactive and engaging for participants
- Safety and Risk Management
Ensured the safety of participants at the Raspberry Pi and weather forecast green screen zone, adhering to health and safety guidelines and addressing any potential risks or hazards
(November 2012 – September 2013)
Information and Technology (INFOTECH) NYSC, Abuja, Nigeria.
Vice President
- Coordination and Representation at the 2013 World Cyber Security Conference.
Represented NYSC youth corps members as a body at the 2013 World Cyber Security Conference, which was held in Abuja, Nigeria, and was hosted by the former first lady of Nigeria, Dame Patience Jonathan.
Academic Experience:
(In View)
University of East London, London, England.
Master of Science - MSc. in Data Science
(July 2015)
Anglia Ruskin University, Cambridge UK
Bachelor of Science (Hons) in Computer Science
- Cumulative Grade Point Average
Second Class Upper (2:1)
Documents
If you require a copy of a document that is not available here, please notify me, and I will send it to you.
Thank you for taking the time to visit my resume website.
Get In Touch
- franceschinonso@gmail.com
- Mbora Citec Estate, Jabi Airport Road Abuja, Nigeria.
- +234 806 111 1103
- franceschinonso @gmail.com
- Mbora Citec Estate, Jabi Airport Road Abuja, Nigeria.
- +234 806 111 1103